Automated Invoicing: your first 50 invoices are free, no card required. Start free ›

Loopmerce

Everything in the box, handled.

Three independent tools for Back Market and Refurbed sellers. Each one does one job, works on its own and is sold separately.

Customer Rep

Every ticket. The right answer, in seconds.

€149/month. Chrome side panel.

backmarket.com/seller/customer-requests
Customer Rep side panel open beside a Back Market ticket

Shipping

Every order. Every carrier. One screen.

€349/month. Unlimited labels.

Shipping order queue with Refurbed orders ready to accept

Automated Invoicing

Every order invoiced. Automatically.

€0.10 per invoice. First 50 free.

Invoicing dashboard with monthly invoice counts

Integrations

Works with the platforms you already use.

Back Market
Refurbed
DHL
UPS
PostNL
DPD
Sendcloud
Stripe
Google Sheets

Security

Built in first. Not bolted on.

AES‑256

Credentials encrypted at rest and isolated per account, in every tool.

Shipped today

Handover receipts, picking lists and CSV in one click.

Shipped orders with handover receipt, export and picking list buttons

Credit notes

Returns flagged. Credit notes free, in bulk.

Orders flagged as needing a credit note, with Create credit note buttons

Each tool replaces
a pile of tabs.

Use one, or all three. They work independently, so you only pay for the job you need done.

Customer Rep

Before

Marketplace inboxOrder pageWarranty recordTranslatorTemplate file

After

One side panel, beside the ticket, with a ready reply.

Learn more ›
Shipping

Before

Two back-officesDHL portalSendcloudTracking sheetReturn checks

After

One queue. One-click labels. Tracking sent back for you.

Learn more ›
Invoicing

Before

Invoice toolDownload PDFRe-uploadCredit-note listMonthly export

After

Every invoice made and uploaded, every 15 minutes.

Learn more ›

Which Loopmerce tool
is right for you?

Each tool is sold separately. Start with the one you need.

Customer Rep

AI-assisted support

€149/mo

Per organisation, up to 2 agents.

  • 80+ proven reply templates
  • Replies in every EU language
  • Human review before sending
Learn more ›

Shipping

Most popular

€349/mo

Unlimited orders, labels and returns.

  • Auto-carrier pick & fallback
  • Back Market and Refurbed in one queue
  • No per-label or overage fees
Learn more ›

Automated Invoicing

Usage-based

€0.10/invoice

First 50 free. No base fee.

  • Auto-generated compliant invoices
  • Credit notes, always free
  • Export-ready records
Learn more ›

Everything in the box,
handled.

Pick the tool that removes your biggest bottleneck.